Skip to content

Terms & Conditions

Last updated: 9 October 2026

1. About these terms

1.1 These terms set out the agreement between you, the business using Review Velocity (“you”, “your”), and us, Alex Bennett, a sole trader trading as Amazing Design Services and Review Velocity, of 50 Harvel Avenue, Rochester, Kent, ME2 3JU, United Kingdom (“we”, “us”, “our”).

1.2 You can contact us at alex@reviewvelocity.co.uk or on 07988 998941.

1.3 By starting a free trial, subscribing, or using the Service, you agree to these terms on behalf of your business. If you are accepting them on behalf of a company or other organisation, you confirm you have authority to do so.

1.4 Business customers only. The Service is for businesses, sole traders and other organisations acting for business purposes. It is not offered to consumers, and by accepting these terms you confirm you are not acting as a consumer.

2. Definitions

In these terms:

  • “Service” means the Review Velocity review marketing platform, the client dashboard, its features (including Velocity AI), widgets, integrations, onboarding and support, and any NFC or QR products we provide with your plan.
  • “Plan” means the subscription plan you choose (for example Growth, Professional, Multi or Enterprise), as described on our pricing page or in a written quote.
  • “Fees” means the charges for your Plan.
  • “Your Data” means any information you or your users put into the Service, including your end customers’ contact details, review requests, messages and content.
  • “End Customers” means your own customers whose details you add to the Service so it can ask them for reviews.
  • “Review Platforms” means third-party sites such as Google, Facebook, Tripadvisor and Trustpilot.
  • “Billing Period” means each month or year of your subscription, depending on your Plan.

3. The Service

3.1 The Service helps you collect, manage, respond to and share customer reviews. Features depend on your Plan and may include: review request messages by email, SMS and WhatsApp; automated follow-ups; a dashboard aggregating reviews from Review Platforms; AI-generated review responses, social posts and blog content; a website review widget; Google Business Profile tools; and NFC “Tap to Review” and QR products.

3.2 We provide the Service using software licensed from a third-party provider and other suppliers (see our Privacy Policy for the list). We are responsible to you for the Service under these terms.

3.3 We may improve, change or withdraw features from time to time. If we make a change that significantly reduces the core functionality of your Plan, we will tell you in advance and you may cancel without charge before the change takes effect.

3.4 No affiliation with Review Platforms. We are not affiliated with or endorsed by Google, Meta or any other Review Platform. Our integrations depend on those platforms’ services and rules, which can change without notice. We are not responsible for changes, outages or decisions made by Review Platforms, including removing reviews or suspending listings.

3.5 No guaranteed results. Apart from the money-back guarantee in clause 6, we do not guarantee any particular number of reviews, star rating, search ranking or business outcome.

4. Free trial

4.1 New customers can try the Service free for 14 days. We may offer one trial per business.

4.2 If you start your trial without giving payment details, your access will pause at the end of the trial unless you choose a Plan and add payment details.

4.3 If you give payment details when you start your trial (for example through our Stripe checkout), you will not be charged during the trial. Unless you cancel before the trial ends, your chosen Plan will start automatically when the trial ends and your first payment will be taken then. We will remind you by email 3 days before the trial ends.

4.4 We may end or change trials at any time, and may decline a trial without giving a reason.

5. Plans, fees and payment

5.1 The Fees for each Plan are shown on our pricing page at the time you subscribe, or in a written quote. Prices are in pounds sterling and are not subject to VAT, as we are not VAT registered.

5.2 Fees are paid in advance for each Billing Period by card or another method through our payment provider, Stripe. By subscribing you authorise us to take recurring payments until you cancel.

5.3 Annual Plans are paid upfront for 12 months and include the discount shown on our pricing page.

5.4 If a payment fails, we will let you know and try again. If payment is still outstanding 14 days after the due date, we may suspend the Service until it is paid.

5.5 We may change our Fees by giving you at least 30 days’ notice by email. The new Fees apply from your next Billing Period after the notice period. If you don’t agree, you may cancel before the change takes effect.

5.6 Usage allowances (for example the number of SMS, WhatsApp and email requests included in your Plan) are shown on our pricing page. Unused allowances do not roll over.

6. 30-day money-back guarantee

6.1 If your monthly average review volume on your main Review Platform does not increase during your first 30 days as a paying customer, we will refund your first month’s Fee, provided that:

  • (a) you completed our onboarding and set up review requests as agreed in your onboarding call;
  • (b) you sent review requests to at least 15 genuine customers during that period;
  • (c) you ask for the refund by emailing us within 14 days after the end of the 30-day period; and
  • (d) this is your first subscription with us.

6.2 The guarantee is limited to one refund of one month’s Fee per business (or the first month’s equivalent of an annual Fee) and is in addition to your other rights under these terms.

7. Term and cancellation

7.1 Your subscription continues for successive Billing Periods until cancelled.

7.2 You can cancel at any time from your dashboard or by emailing us. Cancellation takes effect at the end of your current Billing Period, and you keep access until then. Except under clause 6 or where the law requires, Fees already paid are not refundable, including for unused parts of an annual Plan.

7.3 We may cancel your subscription on at least 30 days’ notice for any reason, and will refund any Fees you have paid for the period after cancellation.

7.4 We may suspend or end your access immediately by written notice if:

  • (a) you seriously or repeatedly breach these terms and, where the breach can be put right, don’t put it right within 14 days of our notice;
  • (b) you don’t pay Fees when due (see clause 5.4);
  • (c) you use the Service unlawfully or in a way that could harm us, other customers, End Customers or Review Platforms (including posting fake reviews or review gating); or
  • (d) you become insolvent or stop trading.

8. NFC and QR products

8.1 Where your Plan includes NFC “Tap to Review” cards, stands or QR artwork, we will supply them to the address you give us.

8.2 These products are yours to keep.

8.3 Products are programmed with your review link. If you change your link or Plan, you may need to reprogramme them (see our NFC setup guide).

9. Your responsibilities

9.1 You must:

  • (a) give us accurate information and keep your account details secure;
  • (b) make sure everyone who uses your account follows these terms;
  • (c) only send review requests and messages to End Customers you are lawfully allowed to contact, and keep any consents and records needed under data protection and electronic marketing law (including the UK GDPR and the Privacy and Electronic Communications Regulations);
  • (d) follow the rules of each Review Platform you use; and
  • (e) comply with consumer protection law on reviews, including the rules on fake and incentivised reviews in the Digital Markets, Competition and Consumers Act 2024.

9.2 In particular, you must not use the Service to:

  • (a) write, buy, post or commission fake reviews, or reviews by people who haven’t used your business;
  • (b) offer incentives for reviews where that is prohibited, or without the disclosure the law or the Review Platform requires;
  • (c) “review gate”, meaning only asking happy customers for public reviews or filtering out unhappy ones in a way Review Platforms prohibit;
  • (d) send spam or messages people haven’t agreed to receive where consent is required;
  • (e) upload anything unlawful, defamatory, offensive or that infringes anyone’s rights; or
  • (f) copy, reverse-engineer, resell or interfere with the Service or try to gain unauthorised access to it.

10. AI features

10.1 Some features (such as Velocity AI review responses, social posts, blog content and review suggestions) generate content automatically.

10.2 AI-generated content can be inaccurate or unsuitable. You are responsible for checking content before it is published under your name, and for any content you choose to publish or allow to be published automatically.

10.3 Review suggestions offered to End Customers are prompts only. They must not be used to put words in a customer’s mouth or to create reviews that don’t reflect the customer’s genuine experience.

11. Your data

11.1 You own Your Data. You give us permission to use it only as needed to provide, secure and support the Service, and as set out in these terms and our Privacy Policy.

11.2 For End Customers’ personal data, you are the controller and we are your processor. The data processing terms in the Schedule apply and form part of these terms.

11.3 After your subscription ends, you can ask for an export of your review and contact data within 30 days. After that we will delete or anonymise Your Data within 90 days, unless we must keep it by law.

11.4 You are responsible for keeping your own copies of anything important. We take regular backups but don’t guarantee that data can always be recovered.

12. Intellectual property

12.1 We and our licensors own all rights in the Service, the software, our brand and our materials. We give you a non-exclusive, non-transferable right to use the Service for your own business during your subscription.

12.2 You keep all rights in your brand, content and Your Data. You give us a licence to display your name and logo in the Service (for example in widgets and branded social posts) as needed to provide it.

12.3 You agree we may name you as a customer in our marketing. You can withdraw this at any time by emailing us.

12.4 If you send us feedback or suggestions, we may use them without any obligation to you.

13. Availability and support

13.1 We aim to keep the Service available at all times but don’t guarantee it will be uninterrupted or error-free. We may need to carry out maintenance, and will try to do this at quiet times and give notice of planned downtime where we can.

13.2 Support is available on weekdays by WhatsApp, phone and email. We aim to respond within one working day.

14. Liability

14.1 Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or any other liability that cannot be limited or excluded by law.

14.2 Subject to clause 14.1, we are not liable for any:

  • (a) loss of profits, revenue, business, goodwill or anticipated savings;
  • (b) loss or corruption of data, except our obligation to restore from our most recent backup where reasonably possible;
  • (c) actions, decisions or outages of Review Platforms or other third parties; or
  • (d) indirect or consequential loss.

14.3 Subject to clause 14.1, our total liability to you under or in connection with these terms is limited to the total Fees you paid us in the 12 months before the event giving rise to the claim.

14.4 You are responsible for, and will compensate us for reasonable losses and costs arising from, any claim brought against us by a third party (including an End Customer, Review Platform or regulator) caused by your breach of clause 9 or the Schedule.

15. Confidentiality

Each of us will keep the other’s confidential information confidential and use it only for the purposes of these terms, except where disclosure is required by law or the information is already public.

16. Events outside our control

We are not responsible for delays or failures caused by events outside our reasonable control, including outages at hosting, messaging or payment providers, changes to Review Platform services, or internet failures. If such an event prevents us providing the Service for more than 30 days, either of us may cancel and we will refund Fees paid for the period not provided.

17. Changes to these terms

17.1 We may update these terms from time to time. For changes that materially affect you, we will give you at least 30 days’ notice by email. If you don’t agree, you may cancel before the change takes effect and we will refund any Fees paid for the period after cancellation.

17.2 The current version will always be available at www.reviewvelocity.co.uk/terms-conditions/.

18. General

18.1 Transfer. We may transfer our rights and obligations under these terms to another business, for example if we incorporate or sell the business, and will tell you if we do. You may not transfer yours without our written consent.

18.2 Entire agreement. These terms (with the Schedule, our pricing page and any written quote) are the whole agreement between us about the Service.

18.3 Third parties. No one other than you and us has any right to enforce these terms.

18.4 Severance. If a court decides any part of these terms is invalid, the rest stays in force.

18.5 No waiver. If we delay enforcing these terms, we can still enforce them later.

18.6 Notices. We will send notices to the email address on your account. You can send notices to alex@reviewvelocity.co.uk.

18.7 Governing law. These terms and any dispute or claim arising from them are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

Schedule: Data processing terms

These terms apply when we process personal data of your End Customers on your behalf, as required by Article 28 of the UK GDPR.

1. Details of the processing
Subject matter Providing the Service
Duration The term of your subscription, plus the deletion period in clause 11.3
Nature and purpose Storing End Customer contact details; sending review requests and follow-ups by email, SMS and WhatsApp; collecting and displaying reviews and feedback; generating responses and content
Types of personal data Names, email addresses, phone numbers, review and feedback content, message history, and any other details you choose to add
Data subjects Your End Customers and your staff users

2. Our obligations. We will:

  • (a) process the personal data only on your documented instructions (which are these terms and your use of the Service), unless the law requires otherwise, in which case we will tell you unless the law prevents us;
  • (b) make sure anyone authorised to process the data is bound by confidentiality;
  • (c) take appropriate technical and organisational security measures;
  • (d) only use sub-processors under a written contract with data protection obligations equivalent to these. You give general authorisation for the sub-processors listed in our Privacy Policy. We will give you at least 14 days’ notice of any new sub-processor, and you may object on reasonable data protection grounds; if we can’t resolve your objection, you may cancel without penalty;
  • (e) help you, taking into account the nature of the processing, respond to requests from individuals exercising their rights, and meet your obligations on security, breach notification, data protection impact assessments and consultation with the ICO;
  • (f) tell you without undue delay, and in any event within 48 hours, after becoming aware of a personal data breach affecting your End Customers’ data;
  • (g) at the end of the Service, delete or return the personal data as set out in clause 11.3, unless the law requires us to keep it; and
  • (h) make available the information you reasonably need to show compliance with this Schedule, and allow for reasonable audits on reasonable notice (no more than once a year, unless a regulator requires it).

3. International transfers. Where personal data is transferred outside the UK, we will make sure it is protected by UK adequacy regulations or an appropriate safeguard, such as the UK International Data Transfer Addendum.

4. Your obligations. You confirm you have a lawful basis for us to process the personal data, that you have given End Customers the information required by law, and that your instructions comply with data protection law.